Knowledge Base
Care
Features Overview
- Care: Home Screen
- Care: Programs and Phases
- Care: Profiles Overview
- DocuSign: Feature Overview in Care
- Bulk Edit
- Care Overview
- Labs: Health Gorilla
- Home Screen
- Reports and Exports
- Communication Center: Telehealth / Video Calling
- Communication Center: SMS
- Communication Center: Calls
- Communication Center: Chat
- Documents
- Communication Center: Email Functionality
- Care Plans: Goal Tracking
- Forms and Assessments
- Care Teams
- Care Management Platform: Welkin Health Overview
- Charts and Graphs
- Communication Center
- Encounters
- Patient Profile
- Calendar
- Task Management
- User Profile
- Patient Profile
How To
- Care: My Patients and Bulk Edits/Actions
- Logging in
- Encounters: Draft Mode and Finalizing Notes & Assessments
- Reset Your Password: Jira Service Management (JSM)
- Manage Unrecognized Communication
- Contact Patient
- Update: Program or Phase
- Encounters: Create, Modify, complete
- Calendar: Setting Up Working Hours
- Create Events
- Create Tasks
- Upload Documents
- Creating Forms and Assessments
- Patient Profile: Editing Patient Information
- Patient Creation and Search Functionality
Troubleshooting/FAQs
Encounters: Create, Modify, complete
- New Encounters can be created by clicking on Create Encounter
- Select Encounter Template (currently only 1)
- Assign the patient for the Encounter and select Confirm
- Modify the Encounter by selecting the new encounter and entering in information.
Encounters can also be created from the patient profile
Encounters are also broken into the same 3 categories as under the Encounters tab (In Progress, Planned and Completed/Cancelled)
Start Encounter
- Click into Encounter and click Start
- Update Disposition, Complete Notes assessment and add Comments, if applicable
- If not using Notes Assessments, select Trashcan icon to delete before Completing
- Click on Complete to finalize Encounter when finished
- If Encounters need to be reopened, select encounter from Completed list and click “Reopen”