Knowledge Base
Care
Features Overview
- Care: Home Screen
- Care: Programs and Phases
- Care: Profiles Overview
- DocuSign: Feature Overview in Care
- Bulk Edit
- Care Overview
- Labs: Health Gorilla
- Home Screen
- Reports and Exports
- Communication Center: Telehealth / Video Calling
- Communication Center: SMS
- Communication Center: Calls
- Communication Center: Chat
- Documents
- Communication Center: Email Functionality
- Care Plans: Goal Tracking
- Forms and Assessments
- Care Teams
- Care Management Platform: Welkin Health
- Charts and Graphs
- Communication Center
- Encounters
- Patient Profile
- Calendar
- Task Management
- User Profile
- Patient Profile
How To
- Care: My Patients and Bulk Edits/Actions
- Logging in
- Encounters: Draft Mode and Finalizing Notes & Assessments
- Reset Your Password: Jira Service Management (JSM)
- Manage Unrecognized Communication
- Contact Patient
- Update: Program or Phase
- Encounters: Create, Modify, complete
- Calendar: Setting Up Working Hours
- Create Events
- Create Tasks
- Upload Documents
- Creating Forms and Assessments
- Patient Profile: Editing Patient Information
- Patient Creation and Search Functionality
Troubleshooting/FAQs
DocuSign: Feature Overview in Care
Care: Docusign overview
Docusign is Welkin’s vendor for eSignature. This enables providers and/or patients to sign or countersign documents.
Within Care, navigate to patients in the green vertical menu bar and select or search for your patient by clicking on the magnifying glass
In the Patient Profile, click on Documents
To send a Document to be signed, click on the “+Docusign” button
A side-bar will appear on the right side of the screen. Select the Docusign template you would like to send.
Docusign templates are configured in Docusign and then added within Designer. For more information please review Docusign – Designer Configuration
After selecting the template, a new side-bar will appear. Select the option of how the document should be sent: Email, SMS, or Sign Now. For this example, Email is selected.
A preview of the document to be signed is displayed to the left of the sidebar.
Click on “Save” to move to the next step
.
A message will be displayed with a green checkbox indicating that the message has been successfully sent
The message recipient will receive an email and will click on the “Review Document” button to proceed
The recipient will review the document and supply the requested information. After completion, the recipient will receive an email indicating that the form has been completed successfully.
Once a document has been signed, it will be available for viewing in the document center of the patient profile. Click on the number under the “# of files” column to view the document.
The document preview will appear on screen.
More Questions?
If you have any questions regarding the Docusign Integration or its implementation, please visit the Welkin Health Knowledge-Base or contact your Implementation or Customer Success Manager for more information.