Knowledge Base
Care
Features Overview
- Help Section
- Roles
- Patients
- eRX: Reporting
- Encounters: Patient Profile
- Labs: Overview
- Patient Profile
- Home Screen
- Care: Programs and Phases
- Care: Profiles Overview
- DocuSign: Feature Overview in Care
- Bulk Edit
- Overview
- Insights
- Document Management
- Goals
- Forms and Assessments
- Patient Care Teams
- Charts & Graphs
- Communication Center
- Encounters Overview
- Patient Profile
- Calendar
- Task Management
- User Profile
How To
- Charts & Graphs: Filter, change date and by data point
- Care: My Patients and Bulk Edits/Actions
- Logging into Care
- Encounters: Draft Mode and Finalizing Notes & Assessments
- Reset Your Password: Jira Service Management (JSM)
- Manage Unrecognized Communication
- Encounters: Create, Modify, complete
- Working Hours and Encounter Availability
- Create Calendar Events
- Documents: Uploading
- Creating Forms and Assessments
- Patient Profile: Editing Patient Information
- My Patients: Create and Search
Troubleshooting/FAQs
Working Hours and Encounter Availability
Working hours can be defined by each individual on the team. To set up your own working hours:
- In the Care portal, navigate to your Calendar from the left hand green menu
- Select the small gear icon next to the white +Event button on the top right hand corner, right below the main menu bar.
- Your Working Hours setup will appear. Here you can define your working hours by day of the week. Note: you can add more than one group of hours per day by clicking “Add time”.
- Working hours persist week to week when day’s box is checked, but can be changed at any time
Important details things to note:
- Working hours are required for phone tree to operate correctly
- Each individual must log in and define their own working hours, they are login specific. A manager or other individual on the team cannot define them at this time. However, there is a workaround using APIs if this functionality is needed. Just ask your customer success manager!
More Questions?
If you have any questions, please email the Customer Success Management team at CSM@welkinhealth.com or contact your Implementation/CSM directly.