Knowledge Base
Care
Features Overview
- Care: Home Screen
- Care: Programs and Phases
- Care: Profiles Overview
- DocuSign: Feature Overview in Care
- Bulk Edit
- Care Overview
- Labs: Health Gorilla
- Home Screen
- Reports and Exports
- Communication Center: Telehealth / Video Calling
- Communication Center: SMS
- Communication Center: Calls
- Communication Center: Chat
- Documents
- Communication Center: Email Functionality
- Care Plans: Goal Tracking
- Forms and Assessments
- Care Teams
- Care Management Platform: Welkin Health Overview
- Charts and Graphs
- Communication Center
- Encounters
- Patient Profile
- Calendar
- Task Management
- User Profile
- Patient Profile
How To
- Care: My Patients and Bulk Edits/Actions
- Logging in
- Encounters: Draft Mode and Finalizing Notes & Assessments
- Reset Your Password: Jira Service Management (JSM)
- Manage Unrecognized Communication
- Contact Patient
- Update: Program or Phase
- Encounters: Create, Modify, complete
- Calendar: Setting Up Working Hours
- Create Events
- Create Tasks
- Upload Documents
- Creating Forms and Assessments
- Patient Profile: Editing Patient Information
- Patient Creation and Search Functionality
Troubleshooting/FAQs
Documents
Document Management
Welkin’s document management enables care teams to create and store supporting documents required for patients in their care program. The Designer tool allows customization of document types which allows customers to capture the important information about the document along with the document files. File types supported are .pdf, .png and .jpg.
To upload a new document:
- Click “create document” and choose appropriate document type
- Each document type built by your organization will have associated fields to enter data from the document when you complete the upload
- Click upload file
- Choose file
- Complete required fields within the system
- Click “create”
- Document added to the list for review