It’s no great secret: the medical community has not generally loved telemedicine. The resistance mostly stems from the way we’re trained: that the best care comes from being right there with your patient, able to look them in the eye, to be hands on with the body. It stems from... Read More >
Patient experience is essentially the sum of all interactions and communications that a patient has with a healthcare organization, as perceived by the patient. Patient experience affects every point of the care delivery model—including revenue, reputation, patient...Read More >
What is patient-centered care? Patient-centered care focuses on each individual’s unique health needs and takes all facets of their well-being—including emotional, spiritual, social, financial, physical, and mental health—into consideration in order to achieve desired health outcomes. It...Read More >
As COVID-19 cases climb to more than 2.9M and counting in the US alone, there’s no question that the road to controlling this pandemic is still a long and difficult one. If there’s one small glimmer of hope, however,...Read More >
Your care team is your number one asset in providing exceptional patient care. This is especially true when it comes to primary healthcare teams. While recruiting exceptional individuals is important too, it’s the strength of the team that truly matters. Sometimes, knowing how to use each individual’s strengths effectively can be challenging. Other times, it can be downright frustrating. In smaller organizations, it’s even more...Read More >
Today, patients expect the best from their medical providers. They are accustomed to receiving hyper-personalized services for everything from their phone plans to delivery and streaming services—and healthcare is no different. Conventional patient care results in decreased patient engagement, lowered patient satisfaction rates, and poor health outcomes. Let’s discuss the patient experience during care and why it’s so important for healthcare organizations to show the...Read More >
The insights that patient-reported outcomes offer are invaluable to healthcare providers. Most information about a patient’s health—such as blood pressure or cholesterol levels—is available thanks to different tangible testing methods. However, many aspects—such as psychological symptoms and the impact that a condition has on a person’s daily life—rely on patient feedback to understand the extent of their severity. Healthcare organizations can use patient-reported outcomes to...Read More >
About 5 years ago I decided to look at my diet in some detail mainly because of a strong family history of coronary artery disease. My dad suffered an M.I. (Myocardial Infarction or ‘heart attack’) at age 47! I read books, research papers, watched movies, attended meetings and webinars to educate myself on this topic – see some of the references below. After digesting all...Read More >
The Triple Aim is a widely accepted approach to optimizing healthcare system performance developed by the Institute for Healthcare Improvement (IHI). It focuses on three dimensions of performance: enhancing patient experience, improving population health, and reducing costs. Healthcare organizations soon realized a fourth aim of healthcare that serves as a prerequisite for the success of the other three aims: reducing clinician burnout. The Triple Aim...Read More >
As a care provider, you are probably well aware that healthcare has shifted its focus from a fee-for-service structure to a value-based care model. Healthcare professionals agree that providing value-based care is not only optimal for the patient experience, but it also improves an organization’s reputation and reduces overall spending. For these reasons, we imagine you’ve had a conversation or two about implementing value-based care,...Read More >
For a number of years, I have been helping healthcare organizations of all sizes modernize their systems and processes by leveraging cloud based solutions. I first got into the healthcare space working at Salesforce where I was asked to build a healthcare program. This was my introduction to the healthcare world. I didn’t know much about the space, but I was incredibly drawn to it,...Read More >
As a healthcare provider, you know the staggering statistics surrounding diabetes. Over one in 10 Americans have diabetes. That’s 34.2 million U.S. citizens. This chronic condition has many different causes and affects patients in many different ways. Some are stumped by their diagnosis and confused about how they will live with this life-altering chronic disease. Others may know what actions they should take but could...Read More >