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Multi-channel communication

Harness the power of personalization

Drive patient engagement through more communication choices.

Connect with patients
where they are

Managing treatment takes frequent check-ins and communications through a variety of modalities. Welkin’s omni-channel communication capabilities support check-ins through every step of care and give peace of mind to you and your patient that you’re only one message away.

Communication channels

Email

Send and receive emails through our secure, HIPAA compliant service

Phone

Connect and manage your organization's phone tree

Video

Use our native HIPAA compliant Zoom for Healthcare integration

SMS / MMS

Send and receive text and picture messages

In-app chat

Integrate your own app to chat directly with patients

WhatsApp

Leverage WhatsApp messaging in Welkin

Communication features

History

Communication center displays, organizes, and notifies you of all recognized, and un-assigned communications by channel.

Automation

Automate email or SMS to your patient based on actions, inactions, upcoming or missed appointments

Statistics

Choose and analyze patient communications that drive member engagement.

We were looking for better ways to interact with information in real-time to make it more beneficial for our health coaches and members. We found this super easy with Welkin with all the call, text, and communication methods,

David Whitesock Face It TOGETHER