Knowledge Base
Care
Features Overview
- Care: Home Screen
- Care: Programs and Phases
- Care: Profiles Overview
- DocuSign: Feature Overview in Care
- Bulk Edit
- Care Overview
- Labs: Health Gorilla
- Home Screen
- Reports and Exports
- Communication Center: Telehealth / Video Calling
- Communication Center: SMS
- Communication Center: Calls
- Communication Center: Chat
- Documents
- Communication Center: Email Functionality
- Care Plans: Goal Tracking
- Forms and Assessments
- Care Teams
- Care Management Platform: Welkin Health
- Charts and Graphs
- Communication Center
- Encounters
- Patient Profile
- Calendar
- Task Management
- User Profile
- Patient Profile
How To
- Care: My Patients and Bulk Edits/Actions
- Logging in
- Encounters: Draft Mode and Finalizing Notes & Assessments
- Reset Your Password: Jira Service Management (JSM)
- Manage Unrecognized Communication
- Contact Patient
- Update: Program or Phase
- Encounters: Create, Modify, complete
- Calendar: Setting Up Working Hours
- Create Events
- Create Tasks
- Upload Documents
- Creating Forms and Assessments
- Patient Profile: Editing Patient Information
- Patient Creation and Search Functionality
Troubleshooting/FAQs
Forms and Assessments
Another way to enter data into the welkin system is through Forms and Assessments. Forms and Assessments are devices for structured data entry.
Assessments:
Patient facing assessments
Patient facing forms are used to collect information directly from patients and are sent to patients via the Communication Center by Email or SMS. When completed by patients, the data collected in the form is available to review in the Care portal.
Scoring assessments
The form builder has a new feature that allows applying numerical values to answers for questions that would be used for scoring calculations. These values can be added up to present a score. PHQ, GAD, DASS, Braden, Morse Fall, CAGE and other simple scoring assessments can be configured and used for care programs. Scores that are calculated from these assessments can be displayed in charts and graphs to carefully track progress of patients in a care program.
Forms
The form builder in the Designer tool provides customization for notes, assessments, surveys, questionnaires, or any other data collection form required for a care program. Conditional logic can be used to control questions that are displayed/hidden when completing a form. Data collected within forms can be displayed in Data Views and presented in customized layouts. Forms can be saved as In Progress if it cannot be completed in one session or if it needs to be finalized by another