Automated Notifications

Automations can be used to send notifications in more specific scenarios than those available as standard system Notifications (System Notifications) 

The process to create an automation to send a Notification is the same as any other automation.  You need a trigger event, any conditional logic, and then the Actions.  Please see our article on Automations for information on creating an Automation.

(https://welkinhealth.com/kb/designer-how-to-create-automations/) 

Once you have chosen your trigger and conditions, select “Notification” in the “Actions” area.  Here you will be presented with 3 fields

1. Body
2. Care Team Member(s)
3. Role(s)

The body is where you write the content that you’d like to appear in Care when this Notification is triggered.

Next, choose the Care Team Member(s) who you’d like to receive the notifications.  There are three options: Role, Roles, Point of Contact, and Any User(s)

Role:  Use this to send the notification to a particular role on the patient’s care team, regardless of if they are the primary contact or not.  Examples: Nurse, Health Coach, Doctor

Roles: Use this to send the notification to multiple roles on the patient’s care team, regardless of if they are the primary contact or not.  Examples: Nurse, Health Coach, Doctor

Point of Contact: Use this to send the notification to only the user assigned as the Primary Contact for a patient, regardless of their assigned role(s) in the system

Any User(s): Use this to send the notification to a particular role, even if they are not on the patient’s care team.  This is typically used for escalations.  Examples: Admin, Manager, etc.

Once you select one of the above options, you will select the name of a role or roles from the list provided in the adjacent field, comprised of any role types you have already created.

More Questions?

If you have any questions, please visit the Welkin Health Knowledge-Base or contact your Implementation/CSM for more information.