Working Hours and Encounter Availability

Working hours and Encounter Availability can be defined by each individual on the team. To set up your own availability:

• In the Care portal, navigate to your Calendar from the left hand green menu
• Select the small gear icon next to the white +Event button on the top right hand corner, right below the main menu bar.

Working Hours

• Your Working Hours setup will appear. Here you can define your working hours by day of the week. Note: you can add more than one group of hours per day by clicking “Add time”.
• Working hours persist week to week when the day’s box is checked, but can be changed at any time

Encounter Availability

• Your Encounter Availability setup will appear below the Working Hours. Here you can define your availability by Encounter Template Type and by day of the week. Note: you can add more than one group of hours per day by clicking “Add time”.
• You can set up different blocks of availability for Encounter Types if needed.
• Availability persists week to week when the day’s box is checked, but can be changed at any time.

Important details things to note:

• Working hours are required for phone tree to operate correctly
• Each individual must log in and define their own working hours, they are login specific. A manager or other individual on the team cannot define them at this time. However, there is a workaround using APIs if this functionality is needed. Just ask your customer success manager!

More Questions?
If you have any questions, please email the Customer Success Management team at CSM@welkinhealth.com or contact your Implementation/CSM directly.