Configuring Two-Factor Authentication

2FA provides an additional layer of security beyond just a password by sending a SMS containing a code the user has to enter in order to sign into the Welkin system.  Follow the below steps to configure 2FA.

1. Sign into Admin
2. Click on “Security Settings” in the left menu panel
3. Toggle the switch to ‘Active’ in the “Two-Factor Authentication” box
4. The Message box contains {####} indicating the user will receive a four digit numeric code 
   1. Verbiage providing instructions to the recipient can be added to the message if desired

1. Click “Save”
2. Click on “Users” in the left menu pane
3. Select the user 2FA should be turned on for
4. In the “Security” box, toggle the 2F Authentication to ‘Active’

Note: Ensure the user has access to a SMS ready phone number entered within their profile

When the user signs into Welkin they will receive the following screen:

More Questions?

If you have any questions, please email the Customer Success Management team at CSM@welkinhealth.com or contact your Implementation/CSM directly.