How Much Does Care Management Software Cost?

Healthcare organizations that deliver customized, patient-centered care are more successful when their clinical and administrative staff spend more time on patient care and engagement. Investing in the right care management software maximizes the impact providers and care teams can have on patient health outcomes. Care management software offers a comprehensive view of each patient, allows care teams to design tailored care plans, and minimizes time spent on operational and administrative workflows. The costs of these solutions can vary widely depending on the features and functions offered and the number of users and patients that the software can support. Let’s take a look at why there are variations care management software company costs, and then examine a couple of examples. 

Understanding Care Management Software

Care management software offers a comprehensive suite of tools to support care team communication and coordination, build and manage clinical workflows, track data and outcomes, design patient-specific care plans, escalate  adverse events, and automate operational and administrative workflows. 

Care management software helps providers and care teams address gaps in care, design outreach to specific populations, and use data and analytics to track population health, individual health outcomes, and overall team and provider performance. These tools also reduce time spent on repetitive tasks and streamline operational and administrative workflows, including appointment scheduling and reminders, patient engagement, billing, and marketing.

Factors Influencing Care Management Software Costs

Several factors will influence the pricing of care management software. At a high level it will come down to the complexity and customization of the solution. 

Care management software is frequently purchased per license in a subscription pricing model, or per user per month model. Healthcare organizations determine the number of licenses they need and pay monthly or annually. This flexibility allows organizations to scale the number of licenses needed based on the growth of their team and the various roles of the provider and operational and administrative teams who need to access care management software.

Costs of care management software are also influenced by what components are included in the base model. Some companies offer low license fees with limited features and incrementally add functionality as pricing increases. Some companies offer just one or two pricing models, and their customers have access to the complete set of capabilities. Implementation and maintenance of the software is often a separate investment. Healthcare organizations also benefit from support and training offered by their care management software provider, which may be included in the license cost or may be available for an additional fee.

Other factors that can influence costs, that should be addressed: 

• Integration with existing systems: integrating care management software with your current systems can be a breeze or more complex than hoped for. Some softwares have pre-built integrations, whereas others don’t. Some charge for integrations, some don’t. If you’re trying to integrate electronic health records, billing systems, payment methods, or other tools, assess the additional integration fees.
• Implementation and training: costs will vary depending on the level of support and training needed for your staff to successfully implement and use the software.
• API costs: if you’re building a custom solution, you’ll want access to open APIs. Some organizations give you unlimited API access, whereas others charge for these capabilities. 

What to Consider When Choosing Care Management Software

Healthcare organizations with a mission to provide patient-centered care need care management software that supports their providers and care teams, administrative staff, and patients. What are the most important features to consider?

Care management software should be easy to navigate, simple to use, visually appealing, and scalable as teams and patient panels grow. 

• Automation of clinical and operational workflows should be a core component to reduce administrative burden, leverage technology to streamline repetitive tasks, and allow providers and staff to spend more time focusing on patient experience and quality of care.
• Patient portals, communication, and streamlined appointment scheduling and reminders improve patient experience and patient-provider communication.
• Software should easily integrate with tools that support provider and administrative workflows and must be able to scale as a practice grows its care team, patient panel, or services provided. 
• The care management software must also be stable, well-supported, and secure. Defined role and responsibilities capabilities, a track record of success, and customer support should all be standard features in a healthcare organization’s care management solution.

Care Management Software Cost Examples

Salesforce Health Cloud

Salesforce is a cloud-based software company that provides businesses with tools that help them find prospects, close deals, and serve their customers. Salesforce offers customer relationship management services and tools to its customers across multiple industries. Health Cloud is a health IT tool focusing on care management, patient experience, data and analytics, and provider collaboration.

For healthcare organizations, Salesforce Health Cloud offers two pricing models:

• Health Cloud Enterprise is an out-of-the-box solution with licenses priced at $300/user/month. The tool supports patient engagement, care team coordination, productivity tools, digital engagement options, data and business insights, and automated workflows.
• Health Cloud Unlimited offers a customizable approach with licenses priced at $450/user/month. The Unlimited version provides the same tools as the Enterprise solution and adds a chat feature, additional productivity tools for care teams, and comprehensive Salesforce support.

Salesforce Health Cloud helps providers create personalized care plans and ongoing patient engagement to drive healthier outcomes. The tool generates a 360-degree view of each patient to understand healthcare needs and social determinants of health, which may factor into a patient’s health status. Health Cloud includes all relevant benefits, claims, clinical events, and wellness programs. The tool offers real-time analytics and reporting of conditions, trends, and health data to allow providers and care teams to design targeted patient care.

Welkin Health

Welkin Health is a digital health company with a care management platform designed for providers treating conditions requiring a continuum of care. The platform is purpose-built for healthcare and enables teams to improve health outcomes and maintain long-term relationships through automated workflows, team-first care delivery, and centralized communication via any device.

Welkin allows providers and care teams to tailor interactions to patients’ specific healthcare needs and communication preferences. Advanced integration capabilities, comprehensive patient data, streamlined workflows, escalation pathways, and multi-channel communication support healthcare teams allow care providers to spend more time engaging with patients.

Welkin licenses are priced at $399/month, with a one-time implementation fee. With the option to add Enterprise support. 

Welkin’s base platform includes a sophisticated and comprehensive set of features, including:

• Customizable and codeless program design
• Integrated multi-channel communications
• Program automation
• Patient charts and graphs that translate to population analysis
• Clinical workflow support
• Care plan goal tracking
• Tasking and notifications
• Notes and assessments
• Claim data for billing
• APIs and webhooks
• HIPAA compliant & SOC2 Type 2 certified

Welkin integrates with Acuity Scheduling, Candid Health, DocuSign, DrFirst, Google, Health Gorilla, Paubox, Sisense, Stripe, Twilio, WhatsApp, and Zoom Video Conferencing. The platform seamlessly incorporates multi-channel communications, including email, phone, video, SMS, chat, and WhatsApp. 

Welkin offers unlimited API calls, so your team can leverage our open APIs, built with security at the forefront, in order to layer on different data layers into Welkin.

With Welkin, healthcare organizations can deploy tailored programs that include care management, patient engagement and experience, remote patient monitoring, telehealth, telemedicine, and value-based care. Healthcare organizations can access advanced, sophisticated care management features from Day 1 and can smoothly scale clinical and operational workflows as their customer base expands.

Welkin supports healthcare teams in maximizing the strength and expertise of their clinicians and administrative staff by prioritizing patient engagement and streamlining clinical and operational workflows. Providers are able to build deeper relationships with patients, access a 360-degree view of each patient, and design care plans that result in better health outcomes.

Improve Your Patient’s Outcomes with Welkin Health

What costs come into play when choosing and implementing care management software? License fees, implementation, support, and key features all contribute to the total cost of selecting and implementing a specific solution. Healthcare organizations can see a significant return on investment with the right care management software. Better patient engagement, coordinated care team approaches, and streamlined workflows improve health outcomes and reduce healthcare costs. 

Understanding which tools offer the best features, functionality, and support for an organization’s specific needs is vital to choosing the right care management software to invest in. Interested in learning more? Check out Welkin’s pricing for your healthcare management software.