Category: Patient Satisfaction

How to Increase Patient Satisfaction

Patients often like their doctor or nursing staff but dread other aspects of the patient experience—such as paying bills, setting up appointments, or interactions (or lack thereof) in between appointments—because they might be filled with friction and poor customer service. If your healthcare organization has dealt with decreased patient satisfaction rates, or struggles to improve patient satisfaction rates due to similar problems, it’s time to...Read More >

Patient-Generated Health Data: How to Improve Patient Care

As a healthcare professional, we know you are always looking for ways to provide better care. To truly improve the quality of patient care that your team delivers—and, ultimately, boost your bottom line—patient-generated health data (PGHD) is a great place to start. PGHD—or health records comprised of data gathered by or for patients—can help healthcare providers personalize the patient’s care experience to suit their needs....Read More >