Streamlining the patient care process with a patient-centered Care Management platform makes the process better for everyone involved. A recent study published in the New England Journal of Medicine found that patients prefer when clinicians collaborate in their treatment decisions and follow-up in the decision-making process. Patient involvement in their care plan improves outcomes — patients feel more invested in their health when collaborating with their care managers, researching choices about their care, and developing personalized plans.
In addition to promoting a sense of independence and worth within the patient, the right patient care coordination system eases the pressure on healthcare teams providing support. Clinicians, care managers, and administrators involved in the decision-making process no longer shoulder the entire burden of the care process when they implement collaborative methods at their healthcare facility.
To achieve the best patient care outcome possible, it is crucial for healthcare providers to implement high-quality management software. Well-designed patient management software provides healthcare professionals with an easy-to-use platform that help patients manage their health while increasing effective communication. We offer the platform healthcare facilities need to focus communication channels and implement individualized patient care plans.
How Welkin can help streamline patient care
Many healthcare facilities lack the resources needed to implement effective patient care. A well-developed Care Management program reaches beyond traditional administrative processes coupled with electronic medical records (EMRs). Today’s patients look for a technology-based system that provides an individualized approach to their health.
To provide what modern patients want in a streamlined patient care plan, healthcare providers must make the leap from traditional systems made for billing to updated technology solutions tailored to the individual. The implementation of a Care Management platform opens up new possibilities for improved communication and patient interaction.
Coupling electronic health records with Welkin assists healthcare teams by simplifying patient information. When using patient care software, each clinician has access to real-time, HIPAA-compliant patient data throughout a patient’s entire care journey. These systems eliminate the complicated forms and filing processes many healthcare networks implement.
Welkin has the tools health providers need to improve their patient management services and individualize the services they offer. Welkin’s software provides professional healthcare teams with the ability to manage patient profiles, consent forms, visits, assessments, and more — all from an easy-to-use platform.
Achieve better outcomes
A streamlined patient care platform gives teams the power to do more for patients by requiring fewer non-essential tasks. Welkin’s platform enables healthcare teams to develop smoother care processes. As a result, healthcare teams using patient care software experience lower ER visit rates, faster recovery, and improved health outcomes.
The team-first care approach at Welkin automates workflows and encourages patient growth through simple processes:
- Identification: During the first stage of the patient journey, patients create a profile that outlines communication and care preferences. These preferences allow your team to choose the right care team members and program for their individual needs.
- Assessment: Stage two of the patient journey guides patients to fill out assessment forms that help care team members define patient problems, risks, and goals. The results found in these forms allow the team to specify care-centered and patient-centered goals in the patient profile.
- Enrollment: After performing a patient assessment, the care team can enroll patients in the most suitable care plan. Once registered, teams can review care plans, schedule appointments, and set reminders to check in on patients.
- Care Delivery: When patients complete the enrollment process, care teams can begin the patient nurturing process through Welkin’s platform. This platform allows teams to regularly communicate with the patient, set up reminders, analyze patient assessments, and track outcomes.
- Course Correct: If the patient falls off course, the care provider can send alerts and notifications to keep the patient on track. This stage also allows teams to adjust care plans and redefine goals for individuals.
- Conclusion/Maintenance: The final stage of the process allows care teams to administer a final assessment, evaluate the outcomes of the care process, and schedule maintenance if necessary.
These steps are all monitored through Welkin’s intuitive team member view. When care teams log into the system, they can immediately access patient schedules, reminders, and communications. It’s an easy process for team members, which keeps patients from slipping through the cracks and allows teams to shift their focus from menial housekeeping tasks to providing individualized patient care.
Get patient consent and assessments
In addition to creating individualized patient care plans that improve outcomes, Welkin’s platform simplifies the process of gaining patient consent. Patients can complete and digitally sign HIPAA waivers directly on the Welkin platform rather than filling out individual HIPAA forms and extensive paperwork at every appointment. Digital consent forms promote simplified check-in procedures while lowering the chance of mishandled information at healthcare facilities.
Welkin’s platform also includes built-in patient assessments that allow clinicians, doctors, and patients to reliably track and follow medical information. Relying on paper intake forms and surveys causes efficiency and accuracy problems for hospitals and clinicians. Often, healthcare networks lose critical patient data due to misfiling. When companies utilize an analytics-driven Care Management platform, they remove the need to manage walls full of filing cabinets and piles of paperwork.
On the Welkin patient platform, users digitally complete evaluations for patient intake and health updates. This process removes the responsibility of filing, labeling, and tracking patient charts from clinicians and healthcare providers by virtually filing and updating patient records. As patients fill out the necessary assessments, everyone with permissions to that file receives seamless updates via the Welkin platform, which provides nurses and physicians with the most recent version of patient records.
Personalize contact methods
Welkin’s intuitive platform seamlessly integrates patient records and scheduling through a patient’s preferred communication method — all while giving healthcare providers a holistic solution for patient interaction. These integrated contact methods make it possible for team members in charge of scheduling to connect with patients while actively reviewing their schedule and charts.
When clinicians and other administrative staff log into their Welkin home page, they are immediately greeted with scheduled events, tasks, and communications. This dashboard view ensures they have opened the proper communication channels with patients. Automatically populated scheduling and contact reminders reduce manual patient oversight and make it possible for healthcare providers to stay on top of each patient interaction.
Not only does Welkin integrate communication and scheduling, but its well-documented API allows healthcare systems to connect their preferred apps if the built-in integrations are not enough.
Because of Welkin’s flexibility, healthcare providers no longer need to question if they are choosing the proper form of communication to reach their patients — patients get to choose whatever channel they’re comfortable with. The result is more effective communication that nurtures patients through every step of the care process.
Welkin’s patient care platform supports patients beyond the care facility. Because our platform seamlessly integrates and updates patient information, healthcare organizations can empower their patients to take control of their health. Patients can access vital information like physical limitations, dietary restrictions, medication schedules, and treatment preferences.
Post-appointment information is sent digitally — patients no longer need to dig through after-treatment packets or call their physician to review rehabilitation instructions. This simplicity gives patients the confidence to monitor their own progress according to their care team’s instructions and cuts down on unnecessary touchpoints as well.
Since Welkin automates scheduling for follow-up calls and visits, care teams are freed up to operate at the top of their license and provide more value to more patients. The continuity created by an effective patient-centered care platform allows teams to provide exceptional service, resulting in higher patient satisfaction.
Providing above-par care with Welkin
It’s time to change how your team handles patient management. Create smoother processes for your team through automated workflows and empower your team with simple and intuitive tools.
Welkin gives clinicians and administrative staff the platform they need to make a difference in your patients’ lives. Integrated scheduling and communication coupled with easy-to-use digital consent forms and assessments transforms inefficient processes dominated by paper into streamlined systems designed around individualized care. The result is a patient-centric model that empowers patients to become active in their care plans and leads to higher patient satisfaction.
Take control of your team’s patient interactions and upgrade your patient relations by switching to Welkin. We seamlessly combine your current EMRs, patient forms, scheduling, and communication methods into one convenient platform. Ready to see it for yourself? Request a demo.