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Substance Use Disorder

Human-centered care keeps your community resilient

Care programs for substance use disorder

Keep your population engaged for better outcomes

Episodic events never happen on a schedule. Welkin helps to support program adherence by increasing transparency and touch-points needed for your patient to stay engaged and on-track.

Reduce adverse events

Welkin’s technology allows you to immediately surface those who need assistance and react swiftly. Build unique escalations and alerts based on defined events, like if someone doesn’t show up for a visit, reports an adverse survey response, or reaches out after hours. Get that person in front of the right care team member right away, so nobody feels left behind. 

Keep patients engaged

Keeping someone engaged in their program requires frequent check-ins. Leverage your care team for those moments that need a human touch, and automate the touch points that don’t. Schedule weekly surveys, assessments, reminders or words of encouragement to keep patients fully active in their care in-between visits. 

Track program adherence

Make data-driven decisions more easily. On the patient level, adherence is visible at a glance. Track population metrics to see how many patients are engaged in care progressively over time and what interventions are most effective as well as trends from assessment scores and patient reported outcomes.

Promote accountability

You know that people are more likely to stay motivated to reach their goals if they help to define their care plan. Define treatment plans together – how often you send assessments or check-ins, how often you meet, or even send motivational messages. Every element of the care plan can be personalized at an individual level. If you don’t get it right the first time, the flexibility of the platform lets you adjust the plan to figure out what works best for them.

Build a community

Welkin is a technology platform that syncs all members of the care team together to promote more proactive care. We give you the transparency to pick up right where your team has left off to ensure everyone is on the same page at all times. It can be difficult to remember each client’s story, diagnosis, care plan and progress. A detailed 360-degree overview of each client ensures that can happen.

Be accessible 

Stay connected and provide frequent encouragement and education between check-ins and appointments. Inbound messages can be seen by the entire team, so anyone can triage in the moment when your clients need you most. Managing treatment means being accessible at all times, Welkin supports every desired communication method – video, SMS, MMS, phone or chat.

Health Coach
Physical Therapist
Consultant / Specialist
Primary Care Physician
Holistic Team
Family & Friends
In-Patient - Coordinator
Employer-sponsored program

We know it takes a village

Welkin is designed to address care coordination. Assign the right team member to address patient needs at every step of the journey. We provide your team members with seamless transitions and a curated experience for every patient he or she serves.

Additional Features


Create a unique environment that works with existing and future systems.

Security & compliance

We’ve implemented a number of technical, administrative and physical safeguards designed to protect your sensitive data.


Streamline care coordination between teams with better care plan visibility.

The Welkin platform is the single source for all of the information for our members and how our coaches interact with that information. To be able to go into a member record, see the information in a timeline fashion and to act and react quickly really makes any member on our team able to engage more effectively.

David Chief Technology Officer
Make your program more care-centric today.