What is behavioral health?
Welkin helps your team address a variety of conditions including depression, anxiety, weight loss, smoking cessation and drinking or drug use problems.
Behavioral and Mental Health
Care management software built for behavioral and mental health
Care programs for behavioral and mental health
A personalized approach to behavioral health care
Welkin helps you keep patients engaged in their care through increased touch-points and transparency with your team so that nobody ever gets left behind.
Keep patients engaged with automations
Automating portions of clinical care protocols helps to not only increase patient engagement but to generate operational efficiencies, and allows for scalable growth. Keeping someone engaged in their program requires frequent check-ins. Leverage your care team for those moments that need a human touch, and schedule touch points that don’t. Automate appointment reminders, questionnaires, words of encouragement or helpful resources to keep patients fully engaged in their care. Plus, when care team members don’t have to execute those tasks, they can spend that time on higher-value tasks that help patients.
Stay connected
Direct communication can be a game changer in promoting plan adherence, retention — and ultimately, better outcomes. Welkin’s communication toolkit includes synchronous, HIPAA-compliant video conferencing, or asynchronous secure email, web-based or patient-facing chat, SMS, MMS. Welkin promotes direct and personal communication and allows you to stay connected so that issues can be more quickly flagged, crises can be elevated, and assessments can be made to help get your patient back on track.
Promote adherence
Defining treatment plans together means more motivation to stay on track. Personalize details together: how often you assess progress, meet or check-in, or send motivational messages. Every element of the care plan can be personalized at an individual level. If you don’t get it right the first time, the flexibility of the platform lets you adjust the plan to figure out what works best for them.
Triage when necessary
Welkin enables you to build automations when an escalation or triage is needed in order to immediately surface those who need assistance and react swiftly. Build unique escalations and alerts based on defined events, like if someone doesn’t show up for a visit, reports an adverse survey response, or reaches out after hours. Get that person in front of the right care team member right away, so nobody ever gets left behind.
Measure program effectiveness
Make data-driven decisions more easily. Data visualization informs your organization of program analytics across patient populations. Surface actionable insights and identify trends around patient careflows, resource allocation, assessment trends, and more. Review relevant datasets in Welkin or export data for external consumption and analysis.
We know it takes a village
Welkin is designed to address care coordination. Assign the right team member to address patient needs at every step of the journey. We provide your team members with seamless transitions and a curated experience for every patient he or she serves.
Additional Features
Integrations
Create a unique environment that works with existing and future systems.
Security & compliance
We’ve implemented a number of technical, administrative and physical safeguards designed to protect your sensitive data.
Encounters
Streamline care coordination between teams with better care plan visibility.