How to Create Amazing Patient Experiences | Welkin Health


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We’re redefining patient management with unified communications, data centralization and improved automated workflows all in one powerful platform.

How to create amazing patient experiences

Have you been considering improvements to your existing patient program or even thought about designing a completely new one?

Establishing effective communication is a crucial aspect of any contemporary patient program, and we’ve created a straightforward, five-step approach to building a patient engagement program to help you achieve success. Here’s what you’ll discover in our Patient Experience Guide:

Step 1: Define the Goals

As with any undertaking, creating or redesigning your patient program must start with a clearly defined plan. While there are many admirable goals you can have during this process, you will need to identify the most crucial elements for your organization. Consider objectives such as: 

  • Reducing operational costs
  • Simplifying processes
  • Improving quality of care
  • Addressing common complaints
  • Building a recognizable brand

Only you can determine what goals are most vital to helping your organization’s health and growth. But it is essential to consider two important groups: patients and program users. Regardless of the goals you set, consider the patient’s perspective and remember to obtain feedback from your team to understand the problems they face with the current system. 

Step 2: Capture Design Constraints 

Every healthcare organization deals with different kinds of restraints and considering your limitations from different perspectives may help identify a new path to better patient experiences. 

  • Budget
  • People Resources
  • Regulation
  • Complexity
  • Time

Step 3: Map the User and Patient Journey

The most important consideration for workflows is to keep patients and users at the center. In this guide, we help you discover the high-level steps.

Step 4: Map Supporting Workflows

Your patient relationship management workflow will likely have 1 or more supporting and you need to know what to consider to keep the experience seamless and smooth for patients and care team members alike.

Step 5: Continue to Iterate

The final step? Continue to improve. We help you determine the considerations you need to keep growing and scaling your care program to reach more patients.

Create best-in-class patient care plans with highly customizable programs that keep patient relationship management scalable and meaningful. 

Learn more about how to redesign your patient experience by downloading our guide today: