How to Improve the Virtual Healthcare Experience

Since the start of the pandemic, many healthcare facilities have embraced the power of telemedicine. Being able to treat patients with the help of modern technology like video chat and artificial intelligence can be helpful for both doctors and patients. In the past year, over 52 million telehealth appointments were conducted in the United States.

As a healthcare provider, you should be on a never-ending search for ways to improve the virtual healthcare experience. Effectively improving this experience can help you reduce patient turnover rates. Are you looking for ways to improve the virtual healthcare experience you are currently offering patients? If so, check out these great tips.

Make Sure The Virtual Environment is Professional and Pleasing

Some people are a bit apprehensive when it comes to embracing the virtual healthcare experience. If you want to set the minds of your patient at ease, you have to work on providing them with a pleasing and professional virtual environment. When conducting a telehealth appointment, you want to have a background that is solid-colored.

This will help the patient focus more on what is happening during their appointment instead of what is going on in the background of your office. You also need to make sure any distracting noises like fans or office chatter are kept to a minimum during these virtual appointments.

A great way to make your virtual environment more professional is by enlisting the help of a virtual medical scribe. Additions such as a virtual medical scribe can make patients feel more comfortable. With the help of a scribe, you can focus less on keeping records and more on patient care.

Don’t Forget About Informed Consent Forms

If you are dealing with patients that seem unreceptive to virtual healthcare, then you need to do all you can to convince them of the benefits. One of the best ways to set the mind of a patient at ease if by providing them with informed consent forms.

These forms lay the groundwork for what will take place during a telemedicine appointment and how a person’s sensitive medical information will be protected. Having this reassurance is all many patients will need to feel comfortable when using virtual healthcare tools.

Provide Online Payment Options

Most people fail to realize that telemedicine appointments are a lot like in-person visits. Patients will still have to pay their insurance co-pays or for the full price of the visit. Instead of making patients jump through hoops to make these payments, you need to simplify this process. Having a good payment processor on your virtual platform is important.

Before choosing a payment processor for your virtual healthcare platform, you need to consider a few basic factors. One of the main things you need to pay attention to when choosing a virtual payment processor is the security being offered. You need to make sure the payment processor has top-notch encryption to keep the financial information of your patients safe.

You also need to choose a payment processor that accepts a number of different payment methods. Providing a plethora of payment options can help to make this process much easier and enjoyable for your patients.

Basic Troubleshooting Skills Come in Handy

Conducting telemedicine appointments with patients that aren’t tech-savvy can be challenging. As a healthcare provider who is passionate about modern technology, you need to learn a few basic troubleshooting skills to help your patients. Helping your patients set up their phones or laptop is important when trying to get on with the telemedicine session.

Being helpful and patient is crucial when trying to help a first-time telemedicine user get through this experience. Your patients will appreciate your willingness to help them fix these problems.


Gather All Pertinent Information Beforehand

When a patient signs into your system for a telemedicine appointment, you need to get right down to business. Fumbling around trying to find a patient’s information can be frustrating for them. This is why you need to make sure you gather this information well before the appointment begins. Getting prepared will help you and your patient get the best virtual healthcare experience.

As you can see, there are a number of things you can do to improve the virtual healthcare experience. Using the tips in this article can help you serve your patients better. 


Make your program more care-centric today.

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