Category: Resources

5 Compelling Reasons Why Your Patients Need Healthcare Navigation

For many people, getting proper medical care can feel like maneuvering through a maze. Even businesses that provide health insurance for their employees are not well-versed in the process. Think of healthcare navigation as the map to guide a patient’s healthcare journey. Patients can’t be expected to know all the terminology and procedure descriptions that their clinicians provide. A convenient, easy-to-follow process should not be...Read More >

4 Steps to Improving Patient Experience

Patient experience is essentially the sum of all interactions and communications that a patient has with a healthcare organization, as perceived by the patient. Patient experience affects every point of the care delivery model—including revenue, reputation, patient engagement, and ultimately, even patient outcomes. Both in and outside of healthcare, consumers expect efficient, well-designed services to be delivered with outstanding customer service. They are looking for...Read More >