Remote Patient Monitoring

Manage your program and track your eligible reimbursements

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Supporting the 6 RPM billing codes

Patient onboarding & education

Deliver educational and onboarding materials to patients when assigned to a new device or program.

Welkin’s supporting features:

Automate and schedule emails or SMS messages with key educational information to patients
Send educational materials via communication templates within Welkin
Create an encounter in Welkin to track patient onboarding and education

Kit supply with daily tracking and alerts

Deliver educational and onboarding materials to patients when assigned to a new device or program.

Welkin’s supporting features:

Configure automated tasks for all necessary escalation paths
Review care plans when adverse events occur
Configure automatic patient communication and send assessments when patients need attention
Audit charts and graphs and make adjustments to the care plan.
Create an encounter in Welkin to track activity

First 20 minutes of monitoring

Simplify activity tracking and record reviewing for comprehensive monitoring and logging.

Welkin’s supporting features:

Automate task creation and notifications to care team when new values need to be reviewed
Create monthly encounter to track first 20 minutes of monitoring activity
Audit charts and graphs and make adjustments to the care plan

Each additional 20 minutes of monitoring

Document all device data and activity in Welkin to thoroughly monitor patient.

Welkin’s supporting features:

Complete encounter and automatically create new task to complete additional 20 minutes of monitoring
Define rules for automated alerts and tasks to providers when a device reading hits a predetermined threshold
Create monthly encounter to track activity

Virtual check-in

Welkin supports virtual check-ins through a variety of modalities.

Welkin’s supporting features:

Check in with your patients through communication technologies that include telehealth and phone calls
Automate or schedule virtual check-ins with patients
Automatically document patient interactions with the billing practitioner
Create an encounter to track details of virtual check-ins
Use reports to show details including who the encounter was with

Store and forward

Welkin supports virtual check-ins through a variety of modalities

Welkin’s supporting features:

Check in with your patients through communication technologies that include telehealth and phone calls
Automate or schedule virtual check-ins with patients
Automatically document patient interactions with the billing practitioner
Create an encounter to track details of virtual check-ins
Use reports to show details including who the encounter was with

How Welkin is relevant to RPM

RPM encounter management:

Create and track all 6 RPM billing codes within encounters.

Features:

Capturing the billing information needed for RPM including the CPT codes, ICD-10 billing codes, provider information and documentation required
Encounters can include: appointment date, associated notes, clinical documentation, billing codes, disposition notes (date, note, time spent), and billing practitioner that visited with patient
Audit log of all activity to support billing

RPM program automation:

Automate care workflows to ensure patient is staying on track.

Features:

Automate alerts to providers when a device reading is not within acceptable limits for immediate action
Automate patient engagement including communication and assessments
Push communication to your care team when an adverse event occurs
Encourage compliant patients to continue their progress when positive outcomes have been achieved

Accessible data:

All data is logged directly to a patient profile to track progress over time.

Features:

Keep record of patient encounters, notes, assessments, and trending charts and graphs
All data compiled is exportable to support your billing needs
Download and export encounter reports to reference and share data outside of your organization
Connect activities to appropriate billing codes so you can report out on the activities associated with each code

Monitor trends / trending data:

Sync patient information captured from the device to monitor trends over time.

Features:

Visualize success or adverse events with charts & graphs on the patient profile
Capture all vital data manually or via API

System flexibility:

Adhere to the ever-changing reimbursement definitions.

Features:

Codeless program designer allows you to easily adjust care plans and programs easily
Record all types of interactions so you can ensure reimbursements at all times
Accommodate for your unique reimbursement model to get paid in the way that works best for you

We like the ability to customize [Welkin] ourselves and encode our clinical logic into the platform. We are using Welkin as the platform where we integrate all of the digital tools that power our ecosystem — everything from our patient application to our EMR to our external provider-facing portal.

Allison VP Clinical Product