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Population Health & Case Management

Provide specialized support for your patient populations

Care programs for population health & case management

Better outcomes with improved care coordination & patient engagement

Visualize trends

If you can’t see what’s going on, how could you possibly fix it? Welkin helps you gather relevant data on a critical population and analyze it. The ability to understand the big indicators of health – whether positive or negative – through a birds eye view is important for identifying and tracking trends. But it also underpins another essential component of this care type: the high priority cases that require extra attention and resources, perhaps immediately. Building a population management program – and that visibility allows better support of those with chronic care needs and those who have recently been hospitalized and require care coordination.

Surface patients who need support

Ill patients in your population can’t wait long for intervention – or the outcomes can be serious or even irreversible. A manual approach won’t cut it here. Welkin makes it easier to surface people who meet specific criteria instantly. Imagine, for example, being alerted to a diabetes patient with an A1C of greater than 9. You could instantly assign them to a specialized program or connect them with the appropriate coach or educator for behavioral modification. Similarly, those who reach a particular score threshold for certain cancer screening assessments can also trigger an automatic alert. This is a better way to ensure that those who need the most hands-on care get it immediately.

Create more responsive triage pathways

Population management means working with a particular group to provide education and care around a single issue or set of related issues. Welkin can facilitate faster and more effective communication – for example, connecting a 24/7 advice line with a triage protocol that ensures patients who meet the right criteria are triaged to speak with clinicians or advised to head to the emergency room. Follow-up appointments are easy to book. Program reminders to send educational materials or to connect patients with the right person for a personalized look at what education to be part of the workflow for care teams.

Divide and conquer more effectively

A care team approach is best for population health and case management because no one person can do it all. No one person should do it all. A clinician shouldn’t spend time setting up appointments or issuing reminders just as a physician’s assistant isn’t the one to diagnose a problem. Welkin can be helpful with a care team approach by putting all members on the same page as far as what’s happening with a patient or entire population. Even better: customized pathways can be built to give the right people the right information at the right time so they can do their jobs well.

Build & support multiple, specialized programs

There’s a reason the saying “one size fits all” doesn’t really work in healthcare. People are unique. Even shared conditions manifest differently. They may have differing levels of adherence with a program. One person may react differently to a drug protocol than another. Welkin adjusts for these differences by allowing you to create multiple programs that are customizable to a patient’s unique circumstances and needs.

Population Health manager
Primary Care Provider
Care Coordinator
Medical Assistant
Nurse Practitioners
Mental Health / Therapist

We know it takes a village

Welkin is designed to address care coordination. Assign the right team member to address patient needs at every step of the journey. We provide your team members with seamless transitions and a curated experience for every patient he or she serves.

Additional Features


Customize and update your program(s) according to adjusting needs with Welkin’s codeless program design.

Security & Compliance

We’ve implemented a number of technical, administrative and physical safeguards designed to protect your data.

Workflow management

See organized tasks and emails at a glance to manage your to-do list and see what’s happening throughout your day.

We like the ability to customize [Welkin] ourselves and encode our clinical logic into the platform. We are using Welkin as the platform where we integrate all of the digital tools that power our ecosystem — everything from our patient application to our EMR to our external provider-facing portal.

Allison VP Clinical Product
Make your program more care-centric today.