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Behavioral and Mental Health

Care management software built for behavioral and mental health

Care programs for behavioral and mental health

A personalized approach to behavioral health care

Welkin helps you keep patients engaged in their care through increased touch-points and transparency with your team so that nobody ever gets left behind.

Keep patients engaged with automations 

Automating portions of clinical care protocols helps to not only increase patient engagement but to generate operational efficiencies, and allows for scalable growth. Keeping someone engaged in their program requires frequent check-ins. Leverage your care team for those moments that need a human touch, and schedule touch points that don’t. Automate appointment reminders, questionnaires, words of encouragement or helpful resources to keep patients fully engaged in their care. Plus, when care team members don’t have to execute those tasks, they can spend that time on higher-value tasks that help patients.

Stay connected

Direct communication can be a game changer in promoting plan adherence, retention — and ultimately, better outcomes. Welkin’s communication toolkit includes synchronous, HIPAA-compliant video conferencing, or asynchronous secure email, web-based or patient-facing chat, SMS, MMS. Welkin promotes direct and personal communication and allows you to stay connected so that issues can be more quickly flagged, crises can be elevated, and assessments can be made to help get your patient back on track.

Promote adherence

Defining treatment plans together means more motivation to stay on track. Personalize details together: how often you assess progress, meet or check-in, or send motivational messages. Every element of the care plan can be personalized at an individual level. If you don’t get it right the first time, the flexibility of the platform lets you adjust the plan to figure out what works best for them.

Triage when necessary

Welkin enables you to build automations when an escalation or triage is needed in order to immediately surface those who need assistance and react swiftly. Build unique escalations and alerts based on defined events, like if someone doesn’t show up for a visit, reports an adverse survey response, or reaches out after hours. Get that person in front of the right care team member right away, so nobody ever gets left behind.

Measure program effectiveness

Make data-driven decisions more easily. On the patient level, adherence is visible at a glance. Track population metrics to see how many patients are engaged in care progressively over time and what interventions are most effective as well as trends from assessment scores and patient reported outcomes.

Health Coach
Psychiatrist / Psychologist
Consultant / Specialist
Pharmacist
Primary Care Physician
Holistic Team
Family & Friends
Administration
In-Patient - Coordinator
Employer-sponsored program
Patient
Patient

We know it takes a village

Welkin is designed to address care coordination. Assign the right team member to address patient needs at every step of the journey. We provide your team members with seamless transitions and a curated experience for every patient he or she serves.

Additional Features

Integrations

Create a unique environment that works with existing and future systems.

Security & compliance

We’ve implemented a number of technical, administrative and physical safeguards designed to protect your sensitive data.

Encounters

Streamline care coordination between teams with better care plan visibility.

We were looking for better ways to interact with information in real-time to make it more beneficial for our health coaches and members. We found this super easy with Welkin with all the call, text, and communication methods,

David Whitesock, Face It TOGETHER
Make your program more care-centric today.