What is behavioral health?
Welkin helps your team address a variety of conditions including depression, anxiety, weight loss, smoking cessation and drinking or drug use problems.
Welkin helps you keep patients engaged in their care through increased touch-points and transparency with your team so that nobody ever gets left behind.
Automating portions of clinical care protocols helps to not only increase patient engagement but to generate operational efficiencies, and allows for scalable growth. Keeping someone engaged in their program requires frequent check-ins. Leverage your care team for those moments that need a human touch, and schedule touch points that don’t. Automate appointment reminders, questionnaires, words of encouragement or helpful resources to keep patients fully engaged in their care. Plus, when care team members don’t have to execute those tasks, they can spend that time on higher-value tasks that help patients.
Direct communication can be a game changer in promoting plan adherence, retention — and ultimately, better outcomes. Welkin’s communication toolkit includes synchronous, HIPAA-compliant video conferencing, or asynchronous secure email, web-based or patient-facing chat, SMS, MMS. Welkin promotes direct and personal communication and allows you to stay connected so that issues can be more quickly flagged, crises can be elevated, and assessments can be made to help get your patient back on track.
Defining treatment plans together means more motivation to stay on track. Personalize details together: how often you assess progress, meet or check-in, or send motivational messages. Every element of the care plan can be personalized at an individual level. If you don’t get it right the first time, the flexibility of the platform lets you adjust the plan to figure out what works best for them.
Welkin enables you to build automations when an escalation or triage is needed in order to immediately surface those who need assistance and react swiftly. Build unique escalations and alerts based on defined events, like if someone doesn’t show up for a visit, reports an adverse survey response, or reaches out after hours. Get that person in front of the right care team member right away, so nobody ever gets left behind.
Make data-driven decisions more easily. Data visualization informs your organization of program analytics across patient populations. Surface actionable insights and identify trends around patient careflows, resource allocation, assessment trends, and more. Review relevant datasets in Welkin or export data for external consumption and analysis.
Welkin is designed to address care coordination. Assign the right team member to address patient needs at every step of the journey. We provide your team members with seamless transitions and a curated experience for every patient he or she serves.
We like the ability to customize [Welkin] ourselves and encode our clinical logic into the platform. We are using Welkin as the platform where we integrate all of the digital tools that power our ecosystem — everything from our patient application to our EMR to our external provider-facing portal.