Welkin Health Launches the First Dedicated Care Management Platform for Healthcare Professionals

Delivers intuitive and actionable clinician experience designed for virtual and in-person care 

San Francisco, CA, April 7, 2021 – As virtual care delivery models are projected to increase substantially over the next two decades, Welkin Health, the San Francisco-based digital health platform, today announced the release of its new digital care management platform designed for preventive, chronic and follow-up care. 

Developed for care teams with virtual, in-person and hybrid care models, the Welkin platform securely combines clinical workflows, HIPAA-compliant communications, and the ability to independently design and deploy customized care programs without a developer’s support. The rollout comes at a time when industry experts are projecting that 25 percent of outpatient, preventive, and long-term care will be virtual by 2040. 75 percent estimate budget increases of more than 25 percent to facilitate virtual health in the next decade.

“The pandemic made it clear to all that telehealth is a viable, sustainable model for delivering excellent patient care,” said Michelle Pampin. “But as we plan for a post-pandemic healthcare landscape, providers will need care management technology with the flexibility to drive positive patient outcomes via virtual and in-person care. That’s what we’re delivering today.”

The new platform brings together a feature set that gives providers control with tools to design programs for their team members, deliver a holistic care program, and subsequently analyze program efficacy. These features include:


Patient profilePatient information is organized and displayed according to care program requirements. It can include demographics, clinical summaries, historical clinical data, patient engagement and communication preferences
Clinical workflows Scoring assessments, clinical notes, trending data, care plans, lab ordering and results, and electronic prescribing
Therapy typesSupports individual, group or relationship types
Communications centerNative and integrated voice, video, secure email and SMS — plus HIPAA-compliant, in-app chat messaging
Document managementIntegrated e-signing for HIPAA waivers and consent forms that auto-store within the patient profile
Tasks and notificationsDefine your program with tasks and notifications to overcome alert fatigue and drive more actionable behavior.

Notifications can be triggered to notify care team members during off-hours via email and SMS.

Automation Create rules and conditions which use trigger events to automate communication, task creation, and scheduling follow ups, to increase efficiencies and reduce workload
Security and compliance
  • Geographical, role, and attribute based security
  • Audit trail and security log
  • Organizational security such as MFA and SSO
Offline modeAllows access to patient information while in the field in low bandwidth environments, and synchronizes updates once back online


“We wanted to put control into our providers’ hands” said Dima Limonov, Vice President of Engineering at Welkin. “Each practice is different and it’s not a ‘one size fits all’ approach to patient care. With Welkin we have put the necessary tools in place for them to make those choices — so they can truly focus on wellness.” 

About Welkin Health

Welkin Health’s Care Management Platform allows care teams to increase long-term healthy outcomes for at-risk populations. Teams can build care programs, manage care coordination, become more patient-centric, lower operational costs, and reduce burnout. For more information visit https://welkinhealth.com/.


About Welkin Health

Welkin Health is a digital health company that helps healthcare organizations increase revenue and reduce operational costs with improved health outcomes through engagement, education, and support programs for people living with chronic disease. Our workflow and communication software allows care teams to prioritize patient outreach and reach members on any device, including SMS, phone call, and email. Welkin helps teams focus on building and maintaining long-term relationships with custom configurations of the Welkin Patient Relationship Management platform. For more information about Welkin, visit https://welkinhealth.com