Phone Tree

You can customize your phone tree within Welkin. When a patient calls in, you can choose to have the call dial multiple team members at the same time. If your primary coach is busy, this will allow an available coach to pick the call up, and help to ease the burden of picking up all calls. This feature requires configuration from your team.

Phone tree audit log

Phone tree audit log in Welkin Health.  

  • Phone Tree audit log has been relocated in to Phone Tree Audit in Admin, no longer residing under Security Audit section
  • Each call has detailed information to make each transaction clear
  • Click in to each transaction to view associated patient and care team member