Care Management: What We Are Most Thankful for in 2019

At Welkin, we believe in patient-centered healthcare and prioritize user experience above all. Whether a patient is battling a chronic illness or learning to live with a life-changing diagnosis, it’s our job to make the time they spend at care facilities as painless as possible so they can focus on healing. It’s our responsibility to help change the care management landscape for the better—and it’s not something we take lightly.

We are extremely excited about the advancements that have been made in healthcare this past year. Join us in celebrating the accomplishments we’ve witnessed so far and we look forward to creating a healthier future for patients, no matter where they are in their wellness journey.

Care Management Reimbursement Models Are Changing

With the transition from traditional health care business models to value-based care management underway, it’s an exciting time for health care organizations. According to NEJM Catalyst, value-based health care is defined as “a healthcare delivery model in which providers, including hospitals and physicians, are paid based on patient health outcomes.”

This new and improved model incentivizes health care providers to improve access to care for all populations and make sure that patients actually get value out of the care they receive instead of just doing medical tests—such as CTs, MRIs, and PETs—so they can get paid more money.

An excellent example of value-based health care can be seen in the CMS Hospital Value-Based Purchasing (VBP) Program, which rewards acute care hospitals with incentive payments adjusted under the Inpatient Prospective Payment System (IPPS) based on the quality of care provided.

Designed to improve patients’ quality of care and create an overall better hospital experience, the VBP Program rewards hospitals annually based on how they performed compared to competitors and how they improved from the year prior—and there’s always room for improvement!

Real Outcomes and Results

We’re proud to help our customers see real results when using our Patient Relationship Management platform. With Welkin, our customers can help their patients navigate diagnoses in real-time and ultimately empower them to engage in their own healthcare. Many patients have learned how to self-manage diabetes and reduce A1c, among other life-changing accomplishments.

Gathering patient data is also a huge benefit to your health care organization. For example, drop-off rates in type 2 diabetes management can contribute to worsening symptoms. If care teams are able to intervene when patients aren’t engagement with Care Management systems, health systems could better control costs and optimize resources.

An Increasingly Nonexistent Technology Divide

As we wrap up in 2019, we are one step closer to completely eliminating the technology divide. Patients of all demographics have adopted technology as part of their health care journey. You can text or video call just about anyone today, no matter who they are due to widely accessible technology.

This dissipating technological divide means that integrating digital tools into care management is a sustainable option. Telehealth can also help provide care to patients who live in rural locations and have limited access to health care services. Through digital tools like video conferencing software, doctors can help patients without leaving the hospital (or making the patient leave their house).

Consumerism of Health Care

Health care consumerism, a movement that’s making health care services more efficient and cost-effective, empowers patients to become more involved in their health care choices. Rather than showing up to the same local health care center and getting mediocre care for fixed prices, health care consumerism encourages patients to “shop around” for choices and drastically improves not only the communication between health care providers and patients, but outcomes as well.

Wearable Technology and Digital Tools Make Care Management Possible

Although this movement is still new, it’s clear that it has the power to change the way we approach health care in the United States forever. Through wearable technology—like Fitbits and Apple Watches, and digital tools such as care management software and patient portals—information is readily available and patient engagement is at an all-time high. By tracking statistics like their heart rate, sleep patterns, and calories burned, patients are taking an active interest in their health.

Even though it hasn’t been a priority in the past, there’s no denying user experience is becoming fully integrated into the overall design of health care services. Patient-centered health care is here to stay, and we couldn’t be more grateful and excited for what the future holds.

A Bright Future for Patient-Centered Health Care

We’ve come a long way in patient-centered healthcare, but we still have a ways to go. With the integration of digital tools and a massive shift in healthcare culture, we have high hopes that things will drastically change to benefit the patient experience.

To learn firsthand how technology is already improving health care in underserved communities, download our case study “Custom Software Improves Patient Outcomes.