Have patients ever expressed their confusion or frustration to you when seeking answers about their health?
These feelings often come from a need to understand their diagnosis and treatment plan. In some cases, though, lack of flow of communication between care teams can add to a patient’s frustration.
What is the reason for this lack of flow? It might be caused by poor patient care coordination.
Many teams use outdated systems and tools or have to toggle between multiple platforms. The result? Ultimately, patients can slip through the cracks and receive subpar care.
Thankfully, you have control over care coordination and can implement the proper tools and training that will benefit both your team and your patients.
What is care coordination and why is it so important?
It is your job to provide advice, support, and guidance to your patients based on their diagnosis and prescribed treatment plan. Simply put, patient care coordination is the organization of all your patients’ care activities.
To give your patients the very best, prime care coordination also includes sharing information with everyone involved—including your team, administrative staff, referring physicians, etc.
Good patient care coordination requires proper organization. It will take some time but you’ll want to create plans of action that allow you to:
- Send patient information (chart notes, test results, imaging, etc.) to any doctor who needs it.
- Work with the doctor to create an individualized treatment plan.
- Educate the patient about their diagnosis and treatment plan.
- Provide the patient with post-appointment/post-treatment instructions.
- Ensure patient follow-up is provided by the primary care physician, a caseworker, or a specialist.
- Ensure that interdepartmental teams have the information they need to complete orders.
How patient care coordination helps improve patient satisfaction
Besides keeping things organized for your team, patient care coordination will improve patient satisfaction and even their adherence to care instructions and recommendations. Here are just a couple of reasons why patients benefit from care coordination.
Good care coordination creates efficient workflow
Poor workflow is one of the main pitfalls of many care providers. When you implement a good patient care coordination plan, workflow is more efficient. Your team knows what to do and when to do it. With more efficiency comes improved time management, which means your team has the time and energy to provide the best care possible to each of their patients, every time.
Prime care coordination promotes better teamwork
Teamwork is important in providing quality healthcare. When everyone on your care team collaborates optimally, it reflects positively on patient outcomes. When you implement quality systems, your team wastes less time. Having this sort of structure allows your team to rally around each individual patient and provide the best care for the patient’s needs.
How Welkin can help you improve your coordination of care
As mentioned earlier, some of the things that contribute to poor coordination of care is not having the right tools or having so many of them that your team gets bogged down and confused.
Using a tool like Welkin Care Management software can take care coordination to the next level. Your productivity will skyrocket because you’re utilizing a single yet robust system. You’ll be able to accomplish more on the daily and ensure that patients, doctors, and everyone in the care team has what they need when they need it.
Let’s break down a bit more about how Welkin can improve patient care coordination.
Create streamlined care plans
A patient’s care plan shouldn’t be complicated by outdated systems. The latest technology will allow you to streamline a patient’s individual plan by:
- Automating certain actions.
- Linking actions that need to be connected.
- Creating practice templates that are unique to you or based off of standardized content already contained in the Welkin program.
One of the great things about Welkin software is that it’s simple and quick to set up and personalize. You can make updates and modifications in just a few minutes and have them operational for the entire rest of the care team within an hour.
Increase your team’s efficiency
Improved efficiency can help reduce stress. For the past few decades, workplace stress has been on the rise—and it doesn’t appear to be slowing down anytime soon. At least, not without the appropriate means to enable it to do so.
In addition to things like office politics, poor management, and fear of losing one’s job, employees tend to get stressed out when there is a lack of productivity. As a healthcare coordinator, you have to concern yourself with day-to-day tasks that quickly pile up, as well as patient care and emergencies.
To improve your team’s efficiency, utilize an easy-to-use system like Welkin to streamline your patient care tasks.
Streamline the patient handoff
An important part of your job is the patient handoff. You need to provide the person or team that’s next in the chain of care with all proper documentation. If you don’t have a patient care coordination policy in place or don’t use the right tools, disaster can easily ensue.
You can end up sending the wrong patient records or missing vital test results. This can mean you and your team end up wasting a lot of time hunting down those records and results—or worse, it can lead to further mistakes that could spell danger for the patient and the practice.
However, with Welkin software, you are able to completely streamline the patient handoff. You can set up your system to give care providers real-time updates as well as reminders and assessments.
Prime care coordination requires cooperation from your team
Once you’ve created a truly coordinated care plan, your next step is to get your entire team on board. How can you do this?
Update your team as soon as you start implementing any changes in your patient care coordination plan. Hold regular meetings—not only for updates but to help you and your team address any issues sooner rather than later.
When you and your team are on the same page, your job as a healthcare coordinator will be much simpler, and the patient experience will only continue to improve!
A healthcare coordinator needs an effective strategy to maintain good relationships with patients. To create an ideal strategy that works for both your team and your patients, download our FREE patient relationship management strategy eBook.