The U.S. healthcare system is transitioning from fee-for-service to pay-for-performance. This move makes population health paramount to organizational strategy. The transition also creates the need for a thoroughly planned and managed approach to treating chronic disease, as quality measures are becoming key performance indicators for healthcare organizations.
Chronic disease management isn’t failing because of the care team’s actions; they often lack the resources to effectively handle the growing number of patients suffering from chronic illness. Care coordinators need easy to use tools that enable their workflow and equip them to better manage their patient’s care.
While investment in care coordination platforms is increasing, most technology solutions are ill equipped to actually support these programs for the user. They are cumbersome, difficult to use, and do not intuitively organize workflow, or reduce the amount of time care team members are clicking around searching for what they need. Imagine the trifecta of long-term benefits one could derive from utilizing a system optimized for care management: improved patient satisfaction, better health outcomes and curbed costs.
A lack of the aforementioned IT resources can also affect spending, as outlined in the Centers for Medicare & Medicaid Services’ Office of Research’s exhaustive “Physician Group Practice Demonstration Evaluation Report.” As such, there are negative short- and long-term ramifications for organizations that don’t update their management systems for chronic disease.
It’s All About the Program
Setting up a good care coordination program is one way to better handle chronic diseases in the ever-changing healthcare industry. An effective approach is to combine the right people and the right technology. The Welkin system does just that: it makes medical professionals efficient and effective. To gain access to Welkin’s detailed whitepaper on how to set up a care coordination program for diabetes, enter your email address here.
The Welkin care coordination platform helps to revamp current treatments. Streamlining patient and care coordinator interactions allows for a more constant approach that limits emergency room visits and hospital readmission rates. Care coordinators are able to use a specially designed inbox to track their patients – the platform integrates a timeline of patient medical history, photos, text messages and call logs into each patient profile.
The inbox, or homepage, serves as their portal into the medical lives of their patients. It’s a notification-based system, which prompts the case manager when something actionable arises. The platform automatically categorizes patients, organizes the daily tasks for care coordinators and provides a searchable function to locate patients who may not require immediate attention. The Inbox can be configured based on an individual organization’s needs and actions they decide require outreach. By consolidating the daily tasks into one homepage, needless organizational duties are minimized and patients receive more attention.
Out with the Old, In with the New
Recordkeeping with older technology, such as EMRs, requires more attention and can be as confusing as it is tedious. Welkin’s platform increases the efficiency of this outdated system and completely revamps the concept of patient outreach methodology.
Prompts associated with specific care pathways are the foundation of the Welkin care coordination tool. Care coordinators are directed to patients with whom they need to be concerned. The specific nature of the action is outlined, and they can easily see what needs to be done in order to best serve each respective patient. The time and organizational duties that this prompt approach eliminates cannot be overstated.
The care coordination platform also provides a timeline through which case managers can see a detailed record of their interactions. The patient’s charts are centrally located, as Welkin seamlessly integrates clinically relevant information into an easy-to-peruse display.
With communication being paramount to the modern healthcare industry, Welkin’s platform gives care coordinators a tool that truly revolutionizes the way in which they can keep tabs on their patients. It allows coordinators to schedule a call, send an SMS, leave a custom voicemail greeting, or message through the actual application. Given that this function is mobile, care coordinators have the flexibility to handle their tasks throughout the day regardless of where they are if they so choose (and if that’s how the partner asks for their configuration to be designed). This is especially helpful for hospitals that have been meaningful use (MU) users and are looking to meet their MU requirements for 2016, or generally drive an uptick in patient engagement.
Centralized Data for Centralized Care
Data consolidation streamlines a number of functions and eases the job of administrators and case managers with regard to recordkeeping and input. Welkin Health provides a central point of access, as it pulls and integrates data from patients and care coordinators right into the timeline.
Patient data is imported from the EMR, and devices with transmission capabilities can be integrated to provide automatic data uploading. Encounters are created so that case managers no longer have to duplicate their efforts, another instance of the Welkin system eliminating redundancies. This tailored approach allows organizations to control what their coordinators see and interact with on a daily basis, further streamlining their jobs and increasing operational efficiency.
Data collection for report generation is also customizable, as organizations can work with Welkin to develop reports that truly work for their needs and in accordance with the respective compliance requirements.
We’ll be publishing much more specific content on how to set up the best care programs in the near future. To get access to Welkin’s detailed whitepaper on how to set up a care coordination program for diabetes, enter your email address here. We promise, no spam.